✧ Frequently Asked Questions ✧

What is Sorceress Sanctuary?

Sorceress Sanctuary is your mystical destination for modern witchcraft tools, crystals, and spiritual decor. We curate each piece with intention to support your rituals, spellwork, and personal transformation.

Are your products ethically sourced?

Yes. We work only with trusted suppliers who prioritise ethical sourcing and sustainability. This includes our crystals, herbs, and handcrafted ritual tools.

Do you offer free shipping?

Yes! We offer:

• Flat-rate shipping within Australia
• Free shipping on Australian orders over $35 AUD
• International shipping calculated at checkout

How long will my order take?

• Processing time: 2–4 business days
• Australia: 3–7 business days
• International: 7–20 business days (customs may vary)

You'll receive a tracking link via email once your order is shipped.

Can I track my order?

Yes! All orders come with a tracking link. If you don’t receive yours, check your spam folder or email us at sorceresssanctuary@gmail.com.

Do you accept returns or exchanges?

Due to the energetic nature of our products, we do not accept returns on used or opened items. If something arrives damaged or incorrect, contact us within 7 days and we’ll resolve it quickly.

Do you offer custom orders or spell kits?

Yes! We craft custom spell kits, altar bundles, and intention boxes. Get in touch via our Contact Page with what you're manifesting—we’ll create something magical just for you.

Are your items charged or blessed?

Many items are cleansed and charged under the moon or with specific intentions. If a product has been ritually prepared, this will be noted in the description. We also encourage you to bond with your tools and empower them with your own energy.

Do you have a physical store?

We’re currently an online-only sanctuary, but you can find us at select artisan and spiritual markets across Australia. Follow us on socials below or join our Moon Mail newsletter to know where we’ll be next!

How can I contact you?

Email us at @sorceresssanctuary@gmail.com, message us via Instagram DM, or use our Contact Form. We typically respond within 1–2 business days.

Do you offer wholesale or collaborations?

We do! If you're interested in carrying our products or collaborating on magical offerings, email us your proposal. We love working with aligned creators and shops.

🔮 Beginner Witch FAQ

I'm new to witchcraft | Where should I start?

Start with what draws you. Many begin with crystals, candles, or oracle cards. We recommend browsing our beginner-friendly items or checking our blog for guides on moon rituals, cleansing, and protection spells.

What’s the best crystal for beginners?

Clear Quartz is a powerful all-rounder for energy work, while Amethyst is ideal for intuition and spiritual growth. We label beginner-friendly crystals in our shop for easy choosing.

Do I need to cleanse my tools?

Yes. Even if charged by us, cleansing your tools with smoke, sound, or moonlight helps align them with your energy. It’s part of the ritual connection between you and your tools.

How do I use a spell kit?

Each spell kit comes with instructions and intention guidance. Take time to ground yourself, read through the steps, and always trust your intuition, it’s your most powerful tool.

🌒 Witchy Glossary (A–Z)

• Altar: A sacred space used for rituals, offerings, and spellwork.
• Athame: A ceremonial knife used to direct energy, not cut physical items.
• Charged: An item that has been infused with intentional energy.
• Cleansing: The act of energetically purifying a tool or space.
• Grimoire: A witch’s personal spellbook or magical journal.
• Moon Phases: Different phases (New, Full, Waning, Waxing) correspond to different kinds of magic.
• Protection Spell: A ritual or enchantment to guard against negative energy.
• Ritual: A ceremonial practice to honour intentions, deities, or elements.
• Sigil: A drawn symbol charged with intention or desire.
• Smudging: The burning of herbs (often sage or palo santo) to cleanse energy.
• Tarot: A divination tool using cards to gain insight and guidance.