Natural variation in crystals — colour, inclusions, size within the stated range — reflects their authentic living origin and is not considered a defect. However, if your item appears significantly different in type or is materially not as described, contact us with photos and we will assess your case individually.

Submit a request within 14 days of delivery with clear photographs of the damage, the item itself, the outer packaging, and your packing slip. We will review within 2–5 business days and, where transit damage is confirmed, offer a replacement or store credit as the primary resolution.

Yes. Our returns policy for occult supplies exists alongside — not instead of — the Australian Consumer Law. If a product has a major fault, is not fit for its described purpose, or does not match its description, you have statutory rights under the ACL regardless of any store policy limitation. Please state this clearly in your request if applicable.

Change-of-mind returns are not available for ritual, metaphysical, or hygiene-sensitive items including crystals, candles, herbs, and oils. This is standard practice for Australian witchcraft supplies stores and consistent with the energetic nature of these products.

If we sent a wrong item or your order arrived damaged in transit, we cover return shipping for eligible cases. For other eligible returns under ACL, return shipping is the customer's responsibility. We recommend tracked postage — we cannot guarantee receipt of untracked parcels.

Approved refunds are initiated within 5–10 business days of the decision. The time to appear in your account depends on your bank or payment provider — this is outside our control. Store credit is applied immediately with no banking delays — many practitioners prefer this option.

Not at all. Store credit is applied immediately with no banking wait, and can be used on any witchcraft supply, crystal, or ritual tool in our collection. Many practitioners prefer it because it keeps their practice flowing without interruption. The resolution is always discussed transparently based on what is most appropriate for your case.