Refund & Return Policy

At Sorceress Sanctuary we want every customer to feel confident and delighted with their purchase. Each product is chosen for its beauty, craftsmanship, and spiritual resonance — but if something is not quite right, our returns and refund process ensures you are supported with clarity and care.

Our Commitment to You

Shopping with us means peace of mind. Whether it is a change of heart, a damaged parcel, or an incorrect item, we have clear policies to make things right. This is not just ecommerce, it is trust built into every order.

Returns

Refunds

Return Shipping

Customers are responsible for return shipping unless the item is faulty or incorrect. We strongly recommend a tracked service, as we cannot replace return parcels that are lost in transit.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours of delivery including photos of both the item and packaging. We will prioritise resolving your request quickly.

Return Request Form

Full Name: __________________________
Order Number: _______________________
Email Address: _______________________

Item(s) You’re Returning:

Reason for Return (tick one):
☐ Damaged Item
☐ Incorrect Item
☐ Change of Mind (not eligible for some items)
☐ Other: __________________________

Would you like a:
☐ Refund
☐ Replacement (only if item was damaged/incorrect)
      

Final Notes

• Returns must be made within 21 days of delivery.
• Items must be unused, in original condition and packaging.
• Please keep your tracking number for your return shipment.
• Email us before returning any items to confirm eligibility.

Your satisfaction is at the heart of Sorceress Sanctuary. We stand by our promise to provide premium, meaningful products and a secure, trustworthy shopping experience. If you have any questions, contact us at sorceresssanctuary@gmail.com.