Refund & Return Policy

At Sorceress Sanctuary, we want every customer to feel confident and delighted with their purchase. Each item is selected for its beauty, craftsmanship, and spiritual resonance and we stand by the quality of our offerings. While our policy is intentionally specific to ensure fairness and sustainability, we’ll always support you with clarity and care if something isn’t quite right.

Our Commitment to You

Shopping with us means peace of mind. While we generally do not accept returns due to high shipping costs and the delicate nature of many of our products, we absolutely take responsibility in cases where we are at fault, such as delivery delays, damage, or incorrect items. This is not just ecommerce; it’s trust woven into every order.

When Returns Are Accepted

Returns are only available in the following situations:

• Items arrive damaged in transit
• Incorrect items are received
• Delivery delays caused by our shipping partners (evaluated case by case)

For defective or incorrect items, we offer a one-time free replacement or refund upon submission of valid evidence.

How to Submit a Return or Refund Request

1. Contact Us Within 14 Days: Email sorceresssanctuary@gmail.com within 14 days of delivery with your order number and a description of the issue.
2. Provide Photo or Video Evidence: Include clear images or video of the damaged or incorrect item, and the packaging it arrived in.
3. Await Approval: Once we review and approve your claim, we’ll offer either a replacement or a refund.

Please note: Orders older than 90 days from payment are automatically ineligible for refunds or returns.

Return Shipping

Return shipping is only covered by us when we are at fault. In the rare event a physical return is required, we’ll provide instructions and cover the cost of return shipping. We recommend using a tracked service for any return shipment, as we cannot replace parcels lost in transit.

Refunds

Once your claim or return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

Return Request Form

If requested to return an item, please print and include the following form inside your parcel:

Full Name: __________________________
Order Number: _______________________
Email Address: _______________________

Item(s) You’re Returning:

Reason for Return (tick one):
☐ Damaged Item
☐ Incorrect Item
☐ Delivery Delay
☐ Other: __________________________

Would you like a:
☐ Refund
☐ Replacement
  

Frequently Asked Questions

• Can I return an item if I change my mind?
  No. Due to shipping costs and product nature, change-of-mind returns are not accepted.
• How long do I have to report an issue?
  Within 30 days of delivery.
• When will I receive my refund?
  Within 5–10 business days after approval.
• What if my parcel is damaged?
  Email us with evidence within 30 days and we’ll prioritise resolving your claim.
• Are older orders eligible?
  Refunds and returns are not available for orders older than 90 days from payment.

Your satisfaction is at the heart of Sorceress Sanctuary. We’re committed to providing premium, meaningful products and a secure, trustworthy shopping experience. If you have any questions, reach out to us at sorceresssanctuary@gmail.com